Department of Fire and Emergency Services

Inter-Agency Collaboration of a Business System Implementation 

Braestone was engaged by the Department of Fire and Emergency Services (DFES) to manage the replacement of their existing Computer Aided Dispatch (CAD) system. Operating 24 hours a day, the DFES’ CAD system was core to the Department’s provision of effective and efficient fire and emergency services, but it had passed the end of useful life. 

Braestone developed a comprehensive and compelling business case and supporting documentation, which included the business requirements and concept solution.  

Braestone managed the execution of the project strategy and migrated DFES to a shared infrastructure platform, hosted and supported by WA Police Force. The engagement required Braestone’s management of a large multi-agency and multi-disciplinary team and the provision of strategy, procurement, delivery, change, training and architecture services. 

The project is recognised by the WA State Government as an exemplar of inter-agency collaboration and an example implementation of a complex critical business system project that delivered the full scope, on schedule and within budget. 

Braestone’s team of professional staff provided dedicated project governance and delivery support and management to all government agencies and the vendor in a timely and efficient manner, and ensured the delivery of high quality deliverables and outcomes on time and within budget.  
Richard Burnell, Executive Director Corporate Services