Effective Information Management

 

With businesses becoming more digitally focused, high levels of information management maturity, security and quality are becoming increasingly important.

At the same time, the volume of information held as structured and unstructured data in information systems across online and offline data storage facilities is ever increasing.

Providing online self-service access to poor quality information will ultimately discredit an organisation in the eyes of the customer.

In the same way, effective management decision making is dependent on information being secure, accurate and available. Poor information based on poor data will result in poor decision making.

Organisations need to embrace the potential of business intelligence, big-data and analytics to help them understand more about their customers and services. This also includes predicting how their preferences and behaviours may change in the future.

Braestone has a proven methodology, and is experienced in developing information management strategies for a range of different organisations.

Our approach starts with undertaking an information management maturity assessment. This examines the core information used by an organisation, where it is stored, and the procedures used to manage the quality and security of the information. The resulting recommendations identify target levels of information management maturity based on the strategic direction of the organisation. They include a roadmap of key initiatives to be undertaken to improve information management practices.

Examples of work we have undertaken in this area include:

 

Curtin University – Information Management Strategies

Braestone has undertaken two major information management strategies for Curtin University, one across the Teaching and Learning area and one across the Research field. In both cases current levels of information maturity were assessed through a series of workshops and interviews with management and staff. Target maturity levels were identified and a recommendations roadmap developed. This identified a range of new information systems required for the organisation as well as improved skills and capabilities in the areas of information management.

 

Western Australia Local City Council –Information Management Framework

Braestone has recently completed the development of an Information Management Framework for this City Council which examined current procedures standards and guidelines around the use of information. Resulting recommendations identified the need for a range of changes to IM practices, roles and responsibilities.

 

New South Wales Insurance Company – Information Management Strategy

Braestone undertook the development of a high-level IM Strategy for this NSW-based insurance company. The scope of this work included the development of an information governance framework for the organisation, including the identification of data custodians and associated roles and responsibilities. An information classification framework for key data types was also developed in conjunction with key stakeholders. This included definitions and descriptions of data, rules around information usage and information security standards. Finally, an information usage guide was developed for staff based on the ISO27001 standard.